7月11第一封信
Dear Mr Yadong Zhao
Thank you for your order with Pro-Direct Soccer.
For your information your order reference number with us is: 4569528
Order Details:
Code Description Each Qty Total VAT Status
53743 ADIDAS F50 ADIZERO MESSI TRX FG SYN BOOTS - RUNNING WHITE/RED (Size: 9) 95.83 1 95.83 0.00 Allocated
Sub Total 95.83
Carriage (UK & Channel Islands Only) 12.03
Total 107.86
Delivery:
Xinyuan Block
4f,room 402,unit2,building No.16,
Shijiazhuang
Zanhuangxian
051230
China
You are ordering from outside the U.K. so please expect delivery within 7-14 working days.
For further information about ordering procedures please visit our Frequently Asked Questions section.
If you have any queries please e-mail customerservices@prodirectsport.com or telephone our Customer Service Line on 0871 423 20 20 which is open between the hours of 9am-9pm Mon-Fri. Kind regards
Customer Services Team
Pro-Direct Soccer
Torre House
Shaldon Road
Newton Abbot
Devon
TQ12 4TZ
Phone: 0871 423 20 20
VAT No: GB 115 1529 45
Company No: 04245687
Tel: 0871 423 20 20 I Non UK: 00 44 871 423 20 20
Please see our website for details of our shipping and returns policies.
7月12第2封信
Dear Mr Yadong Zhao,
The Pro-Direct Warehouse Team would like to let you know that one or more of your ordered items (please check below for details) have been dispatched and will be with you in the next few days depending on which service you have chosen.
Receipt No. 3650084 for items dispatched today
Code Description Each Qty Total VAT Status
53743 ADIDAS F50 ADIZERO MESSI TRX FG SYN BOOTS - RUNNING WHITE/RED (Size UK_9) 95.83 1 95.83 0.00 Despatched by Royal Mail - International Signed For* on11/07/2013 Ref : RU243115465GB
Sub Total 95.83
Carriage (UK & Channel Islands Only) 12.03
Total 107.86
To be delivered to the following address:
Mr Yadong Zhao
Xinyuan Block
4f,room 402,unit2,building No.16,
Shijiazhuang
Zanhuangxian
051230
China
For further information about ordering procedures please visit our Frequently Asked Questions section.
If you have any queries please e-mail customerservices@prodirectsport.com or telephone our Customer Service Line on 0871 423 20 20 which is open between the hours of 9am-9pm Mon-Fri.
Tracking Your Order
If your delivery has been sent via Royal Mail
Please click here to track your parcel and enter your 13 digit reference number (shown above) in the 'Track and Trace' box. The status of your order will then be shown. If you miss the delivery, please take your missed delivery notification card, along with a form of identity, to collect your parcel. ROYAL MAIL will hold your order for up to four days before returning it to us. If you did not receive a card you will need to contact your local royal mail collection office. If you feel you need to contact Royal Mail concerning the whereabouts of your parcel please call Royal Mail customer service on 08457 740 740.
If your delivery has been sent via DPD Courier
Please click here to track your parcel and enter your 10 Digit reference number (shown above) in the 'Quick track' box. The full delivery status of your order will then be shown. All deliveries will need to be signed for between 9.00 am and 5.30 p.m. Deliveries within the UK are sent on a next working day service and to the Republic of Ireland two working days. If you miss the delivery a card will be left and they will attempt to deliver the next working day. If you feel you need to contact DPD concerning the whereabouts of your parcel please call DPD customer service on 0845 9 300 100 .
If your delivery has been sent via Citylink Courier
Please click here to track your parcel and enter your 8 Digit reference number (shown above) in the 'City Link Job No' Box. The full delivery status of your order will then be shown. All deliveries will need to be signed for between 9.00 am and 6.00 p.m. Deliveries are sent on a next working day service. If you miss the delivery a card will be left and they will attempt to deliver the next working day. If you feel you need to contact Citylink concerning the whereabouts of your parcel please call City Link customer service on 08700 007 007.
Kind regards,
Customer Services Team
Pro-Direct Soccer
Torre House
Shaldon Road
Newton Abbot
Devon
TQ12 4TZ
Phone: 0871 423 20 20
Tel: 0871 423 20 20 I Non UK: 00 44 871 423 20 20
Please see our website for details of our shipping and returns policies.
8月23我写的信Hello,
Unfortunately as the parcel has been sent with Royal Mail we cannot see who the parcel is with in your Country, and we will not receive any further tracking information until the first attempt of delivery has been made. Please be aware that it can sometimes take up to 25 working days for the parcels to be delivered and until this time is up we cannot send out a replacement or refund. If you have any further queries please do not hesitate to contact us.
Thank you for your e-mail.
Best Regards,
Seamus
E-Communications
Pro-Direct Sport
Online Retail
Pro Direct Select
Pro Direct Soccer
Pro Direct Tennis
Pro Direct Rugby
Pro Direct Running
Pro Direct Cricket
Telephone +44(0)871 423 20 20
Fax +44(0)870 60 90 442
Email: customerservices@prodirectsport.com
Pro Direct Sport Ltd, Torre House, Shaldon Road, Newton Abbot, TQ12 4TZ
The information in this email is intended only for the addressee(s) named above. Access to this email by anyone else is unauthorised. If you are not the intended recipient of this message any disclosure, copying, distribution or any action taken in reliance on it is prohibited and may be unlawful. Pro Direct Sport can't guarantee that any attachments are free from viruses or other defects and accept no liability for any losses resulting from infected email transmissions. Please note that any views expressed in this email may be those of the originator and do not necessarily reflect those of this organisation.
From: 东东
To: customerservices
Sent: Fri, 23 Aug 2013 05:34:38 +0000
Subject: Re:Order: 4569528 has been confirmed
Didn't the arrival of the goods I bought the boots, please tell me where the shoes, I was the first time that Chinese buyers don't buy from you will be. This is my order
------------------ Original ------------------
From: "customerservices"<customerservices@prodirectsport.com>;
Date: Thu, Jul 11, 2013 12:04 PM
To: "东东"<502610725@qq.com>;
Cc: ""<>;
Subject: Order: 4569528 has been confirmed
Dear Mr Yadong Zhao
Thank you for your order with Pro-Direct Soccer.
For your information your order reference number with us is: 4569528
Order Details:
Code Description Each Qty Total VAT Status
53743 ADIDAS F50 ADIZERO MESSI TRX FG SYN BOOTS - RUNNING WHITE/RED (Size: 9) 95.83 1 95.83 0.00 Allocated
Sub Total 95.83
Carriage (UK & Channel Islands Only) 12.03
Total 107.86
Delivery:
Xinyuan Block
4f,room 402,unit2,building No.16,
Shijiazhuang
Zanhuangxian
051230
China
You are ordering from outside the U.K. so please expect delivery within 7-14 working days.
For further information about ordering procedures please visit our Frequently Asked Questions section.
If you have any queries please e-mail customerservices@prodirectsport.com or telephone our Customer Service Line on 0871 423 20 20 which is open between the hours of 9am-9pm Mon-Fri. Kind regards
Customer Services Team
Pro-Direct Soccer
Torre House
Shaldon Road
Newton Abbot
Devon
TQ12 4TZ
Phone: 0871 423 20 20
VAT No: GB 115 1529 45
Company No: 04245687
Tel: 0871 423 20 20 I Non UK: 00 44 871 423 20 20
Please see our website for details of our shipping and returns policies.
